Privacy policy

Person responsible for data processing

Responsible according to Art. 4 para. 7 Data Protection Basic Regulation (DSGVO) is

food IT Consulting e.K.
Inhaber: Markus Messemer
Am Münsterweg 9
76831 Heuchelheim-Klingen / Deutschland

Phone: +49 (0) 6349 9959579
Email: info@foodsymbols.com

Collection and use of your data

The extent and nature of the collection and use of your data differs depending on whether you visit our website only to call up information or to take advantage of the services we offer.

If we wish to use contracted service providers for individual functions of our offer or use your data for advertising purposes, we will inform you in detail about the respective processes below. Your data will otherwise only be passed on to other third parties if we are legally obliged to do so.

 

Data security

Among other things, this website uses SSL encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries). You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.


Data collection when visiting our website

"Personal data" means any information relating to an identifiable or identified natural person

Server-Logfiles

You can visit our websites without giving any personal information. Whenever you access our website, usage data is transmitted to us or our web host by your Internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 Para. 1 lit. f DSGVO out of our predominant legitimate interest in ensuring the trouble-free operation of our website as well as to improve our offer.

Customer account

When creating a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving shopping for you and simplifying order processing. The processing is carried out on the basis of Art. 6 para. 1 lit. a DSGVO with your consent.

Collection, processing and transfer of personal data for orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfil and process your order and to deal with your enquiries. The provision of the data is necessary for the conclusion of the contract. A non-supply has the consequence that no contract can be concluded. The processing is based on Art. 6 para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract with you.

Your data will be passed on, for example, to the shipping companies, payment service providers, service providers for order processing and IT service providers selected by you. In all cases, we observe the legal requirements. The scope of data transmission is limited to a necessary minimum.

Collection and processing when using the contact form

When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent that you have provided it. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing is based on Art. 6 para. 1 lit. a DSGVO with your consent.


Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The processing of the data entered in the newsletter registration form is based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example by clicking on the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

 

Used services and service providers

Mailchimp

e-mail marketing platform; service provider: "Mailchimp" - Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; website: https://mailchimp.com; privacy statement: https://mailchimp.com/legal/privacy/; Privacy Shield (ensuring data protection level when processing data in the USA): https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active.

MailChimp is a service that can be used to organize and analyze the sending of newsletters. If you enter data for the purpose of subscribing to the newsletter (e.g. e-mail address), this data is stored on the servers of MailChimp in the USA.

MailChimp is certified according to the "EU-US-Privacy-Shield". The "Privacy-Shield" is an agreement between the European Union (EU) and the USA, which is intended to ensure compliance with European data protection standards in the USA.

With the help of MailChimp, we can analyse our newsletter campaigns. When you open an e-mail sent with MailChimp, a file contained in the e-mail (so-called web-beacon) connects to the servers of MailChimp in the USA. This allows us to determine whether a newsletter message has been opened and which links have been clicked on if any. Technical information is also collected (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

If you do not want to receive any analysis by MailChimp, you must unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter message. Furthermore, you can unsubscribe the newsletter directly on the website.

The data processing is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you have provided us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of MailChimp after the newsletter has been cancelled. Data, which was stored for other purposes (e.g. e-mail addresses for the member area) remain unaffected.

 

Use of payment service providers

PayPal

If you pay via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment by instalments" via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), within the scope of the payment processing. The data will be passed on in accordance with Art. 6 para. 1 lit. b DSGVO and only to the extent necessary for the processing of payments. The payment by PayPal is handled by the payment service provider BS PAYONE GmbH, Lyoner Straße 9 60528 Frankfurt/Main. BS PAYONE offers enterprise solutions for the automated and holistic handling of all payment processes in e-commerce. The Payment service Provider is an enterprise of the savings bank financial group and of the Federal Institution for the supervision of financial service as a payment institution certified. BS Payone reserves the right to carry out a credit check. For details on data protection at BS Payone please refer to the data protection information at https://www.payone.com/datenschutz/.

SOFORT transfer

If you choose the payment method "IMMEDIATELY", the payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 München, Germany (hereinafter "IMMEDIATELY"), to whom we pass on the information you provided during the ordering process together with the information about your order in accordance with Art. 6 para. 1 lit. b DSGVO. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The sharing of your data takes place exclusively for the purpose of payment processing with the payment service provider IMMEDIATELY and only insofar as it is necessary for this purpose. At the following Internet address you can obtain further information about the data protection regulations of SOFORT: https://www.klarna.com/sofort/datenschutz

 

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the computer system of a user. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

We use these cookies exclusively for the purpose of making our offer more user-friendly, more effective and safer. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a change of page.

The processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO out of our predominant legitimate interest in guaranteeing the optimal functionality of the website as well as a user-friendly and effective design of our offer.

Cookies are stored on your computer. You, therefore, have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and can decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies already stored can be deleted at any time. However, we point out that you may not be able to use all functions of this website to their full extent.

Under the following links, you can find out how to manage cookies in the most important browsers (including deactivating them): Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de

  • Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
  • Microsoft Edge: https://support.microsoft.com/de-de/help/4027947/windows-delete-cookies
  • Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
  • Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

 

Plugins and Tools

Google reCAPTCHA

On this website, we also use the reCAPTCHA feature of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). This function is primarily used to distinguish whether an entry is made by a natural person or is improperly made by machine and automated processing. The service includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legitimate interest in determining the individual willingness of actions on the Internet and the prevention of misuse and spam. Google LLC, with its registered office in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU. Further information about Google reCAPTCHA and Google's privacy policy can be found at https://www.google.com/intl/de/policies/privacy/

Social Media

Sharing- and Like-Buttons (Facebook, Twitter, LinkedIn, WhatsApp, Pinterest)

So-called "social media plug-ins" from the service providers mentioned in the heading are integrated into our pages, enabling visitors to pass on information from our website easily and conveniently. For this purpose, when the buttons are activated (and only then) a connection to the respective service provider is established and data is transferred to the service provider. Some of the service providers are located outside Germany and the EU.

 

Your rights

Right to information

You have the right to information about your stored personal data, their origin and recipients and the purpose of data processing at any time.

Right of rectification

You have the right to correct your stored data at any time. If you find discrepancies, you can also correct your data yourself in your customer account.

Right to deletion / blocking

You have the right to have your stored data deleted or blocked for further processing at any time if we are obliged to retain your data (e.g. invoices) due to legal storage obligations, see also restriction of data processing.

Right to restrict data processing

You have the right to restrict the processing of data,

  • if you dispute the accuracy of your data and cannot correct it yourself
  • if the processing is unlawful, but you do not wish it to be deleted;
  • if we, as the data controller, no longer require your data in principle, but you should require them in order to assert, exercise or defend legal claims; or
  • if you have lodged an objection to the data processing and it is not yet clear whether justified reasons on our part for further data processing outweigh your reasons for the objection.

Right to object to processing

If you have given your consent to process your data, you can revoke it at any time. Such a revocation influences the permissibility of processing your personal data after you have given it to us.

Should we send you (also in the future) direct mail (e.g. newsletters), you have the right to object to this data processing at any time. You will also be informed of your right to object within the scope of consent and you will also be able to implement this simply by technical means (e.g. opt-out link in a newsletter), this also applies to possible profiling, which could be directly connected with the direct advertising.

Right to data portability

If requested by you, we will make your data, which you have made available to us personally, available to you in a structured, common and machine-readable format and/or transfer it to another responsible party (e.g. another webshop), the latter as far as this is technically possible.

Right of appeal to the supervisory authorities

You have the right to complain to the supervisory authority for data protection responsible for us at any time.

Right to withdraw consent

If you should give us your consent for a certain data processing, you can revoke this consent at any time. In principle, we only require consent in special cases, e.g. for sending out newsletters.

Duration of storage of personal data

On this website, we also use the reCAPTCHA feature of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfilment or initiation of the contract and/or we have no legitimate interest in further storage.